![]() Parts may not be the same but will be equivalent or better parts. This will be done without any labour charge (free of charge) and cost of parts will also be provided free of charge during the warranty period. The date of warranty coverage starts from the date of collection or delivery of the Product.ĭuring the product's warranty period, Radium PCs will repair or replace defective hardware for defects specified and found in the Product. Radium PCs warrants the original purchaser that any part of the Product, excluding software, documentation and other peripherals, will be free of defects of both workmanship and materials for the warranty period include with the purchase. The processing time takes into account generation of the credit note, submission to accounts department, returns and credit run days, and then finally the delay in return to your bank account through the financial system.Įven by request, we cannot initiate a return of funds for goods that have not arrived back to us, and have not been checked through returns/warranty, without exception. BANK TRANSFER is preferred so please provide your account name, number and bsb number in order to process this request. Once our team has submitted a refund or credit note request generally it should not take longer than 2 business weeks maximum for funds to be returned. We do not normally give refunds or exchanges if you already knew of a fault in a product or we specifically advised you of a fault in a product, damage a product after purchase due to alterations not performed by us, damage the product due to unusual or non-recommended use, damage the product by any means where the damage is outside of our control, or when no proof of purchase is provided. Sending it without receiving this approval may result in a delay in processing or forfeiture of a portion or all of the refund amount. and receive approval for the return, prior to sending it. The purchased item from us can be for a full refund of the purchase price, providing the item is returned to us in its original packaging and in a reasonable and operable state, with no physical damage. Radium PCs return guarantee entitles a customer to return any item in the final stage of warranty procedure, provided it is confirmed by a Radium PCs technician.
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